shipping policy
TRANSIT DAYS
- UPS transit and delivery days are Monday-Friday
- USPS transit and delivery days are Monday-Saturday
DELIVERY METHOD
- Economy Shipping – Delivered by USPS or UPS
- Free Shipping – Delivered by USPS or UPS
- Priority Mail – Delivered by USPS
- Ground – Delivered by UPS
- 3-5 Day Express Shipping – Delivered by UPS
- 3 Day Shipping – Delivered by UPS
- 2nd Day Shipping – Delivered by UPS
- Next Day Shipping – Delivered by UPS
HOLIDAY SHIPPING SCHEDULE
- Memorial Day – UPS closed, no shipping or delivery of packages
- Independence Day – UPS closed, no shipping or delivery of packages
- Labor Day – UPS closed, no shipping or delivery of packages
- Thanksgiving Day – UPS closed, no shipping or delivery of packages
- Day after Thanksgiving – Normal pickup and delivery of all UPS service levels
- Dec 24th – Christmas Eve – etrailer closed, no shipping or delivery of packages
- Dec 25th – Christmas Day – UPS closed, no shipping or delivery of packages
- Dec 31st – New Year’s Eve – Delivery and Pickup of air packages only, ground transit closed
- Jan 1st – New Year’s Day – UPS closed, no shipping or delivery of packages
SHIPPING TO A P.O. BOX
We offer shipping by Priority Mail for delivery to a Post Office Box. We only recommend the use of Priority Mail for shipment to FPO or APO addresses. Due to postal regulations, shipping is not available on some items. We recommend UPS shipping to a work or neighbors address in most circumstances where a P.O. Box is the only valid shipping address.
SHIPPING TO AN ADDRESS THAT IS DIFFERENT THAN THE BILLING ADDRESS
We can ship orders to an address that is different than the credit card statement billing address. When placing your order simply enter your shipping information on the left, under the Ship To: heading. Then if the credit card billing information is different you can fill in the section on the right under the Bill To (If Different): heading. You must provide the billing information exactly as it appears on your credit card billing statement. Please allow additional time for us to process your order due to the additional security steps required.
CANADIAN SHIPMENTS
For shipments originating from the US into Canada, the quoted shipping costs does not include all brokerage fees and duties. Taxes are not included. All prices on our site are in US Funds. Your credit card company will convert the US charge to Canadian.
INTERNATIONAL SHIPMENTS
Currently, we ship only to the United States, Canada, Puerto Rico, the Virgin Islands, Guam, and FPO or APO addresses. Both the shipping and billing address must be an address in the United States, Canada, Puerto Rico, the Virgin Islands, Guam or a FPO or APO.
RETURNS POLICY
Satisfaction Guarantee
Within 60 days of receipt of your shipment, you may return any new, unused item for a full product refund. No questions. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error. Simply contact our Customer Service team for a return authorization number. They will give you instructions on packaging your return and the best address to send your package for quick processing of your shipment. Items covered by our risk free guarantee never have a restocking fee unless the complete item is not returned or it has been used.
If your shipment arrives and is missing any parts, no problem. Just contact us within 5 days of the receipt of the order. We will have the replacement items shipped to you from the quickest source available, using the same expedited shipping method you used for your original order.
Please note that we cannot exchange items. Simply place a new order for the items you would like. When the original order is returned a credit will be issued for the items.
You can also cancel unshipped items. Contact our Customer Service team at 352-591-2161 to find out more about how to cancel your order.
Problems or Questions?
If you have any problems with your order, please don’t hesitate to contact us online or 352-591-2161
Refunds
We will notify you via e-mail of your refund once we have received and processed the returned item. Please allow 14 business days from the date we receive your shipment for the processing of your shipment and the credit back to your account that was used for the original purchase. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error.
Packing and Sending Your Return
Simply include a copy of the return authorization email from our Customer Service team with your return, and wrap the package securely. Clearly mark on the outside of your package the RGA number. For your protection, we recommend that you use an insured shipping service that provides delivery confirmation such as UPS or US Mail.
Send the package to the following address:
17175 nw Gainesville road,
Reddick, Florida, 32686
